djbet Privacy Policy — Your Information, Our Responsibility
djbet believes that every user's personal information is invaluable. We collect, use, and store your data under strict security measures and never sell it to third parties.
This Privacy Policy ("Policy") applies to the djbet platform and its related services. It describes what types of information we collect, how we use it, who we share it with, and what steps we take to protect your information. By using djbet's services, you are considered to have agreed to the terms of this Policy. This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh.
1. What Information We Collect
We collect various types of information to operate the djbet platform. The main purposes of collecting this information are to keep your account secure, improve service quality, and meet legal obligations.
Personal Identification Information
We collect and store the information you provide at the time of registration:
- Full name and date of birth (for age verification)
- Email address and contact information
- National ID card or passport number (for identity verification)
- Residential address
Financial Information
The following information is collected to process transactions and prevent fraudulent activity:
- bKash, Nagad, or Rocket account number (partially masked)
- Bank account details (for direct bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Technical and Usage Information
When you use our platform, the following information is collected automatically:
- IP address and device information (operating system, browser type)
- Login time, session duration, and logout time
- Gaming activity and betting history
- Cookies and local storage data
- Referral source and navigation patterns
2. How We Use Your Information
We use the information collected for specific and legitimate purposes. No information is used for irrelevant or unethical purposes.
Account Management
Information is used to create, verify, and keep your account secure. Age verification (21+) and identity confirmation are part of this process.
Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests, maintain transaction history, and detect fraudulent activity.
Customer Support
Information is used to provide 24/7 live chat support in Bengali, to resolve your complaints or issues, and to deliver personalized assistance based on your preferences and history.
Service Improvement
Technical information is used to improve platform performance, plan new features, and analyze user experience.
3. Cookies and Tracking Technology
The djbet platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.
Essential Cookies
These cookies are essential for the platform's core functionality — such as maintaining login sessions, verifying security tokens, and remembering your preferences. They cannot be disabled.
Performance Cookies
These cookies are used to monitor the speed and performance of the platform. They collect data on the number of users, page load times, and errors — but are not personally identifiable.
Cookie Controls
You can control or delete cookies from your browser settings. However, deleting essential cookies may cause some platform features to stop working.
4. Policy on Sharing Information with Third Parties
Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket, or a bank is sent to the relevant payment service provider. This information is used solely for transaction verification.
Technology Service Providers
Technology partners that support the operation of our platform — such as game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) — receive only the information necessary to provide their services. They are required to comply with our privacy standards.
Legal Obligations
If required to comply with a court order, government directive, or applicable law, we may provide information to the relevant authorities. In such cases, we will supply only the information that is legally required.
Fraud Prevention
Information may be shared with security agencies as needed to detect and prevent money laundering, fraud, or other illegal activity. This is also important for your own protection.
5. Security Measures for Your Information
djbet follows industry-standard technical and organizational measures to protect your information. Our security framework is as follows:
SSL/TLS Encryption
All data transmission between your browser and our servers is secured by 256-bit SSL encryption. This prevents third parties from intercepting or reading the data.
Access Control
Only authorized personnel can access your information. Every access is logged and reviewed on a regular basis.
Two-Factor Authentication
We use two-factor authentication to protect accounts. Suspicious login attempts are automatically blocked.
Secure Data Storage
Stored information is kept in encrypted databases. Passwords are never stored directly — only secure hashes are stored.
6. Your Rights and Controls
You have several important rights over your own information. To exercise these rights, contact us via our 24/7 live chat or email.
Right to Access Information
You have the right to know what information we collect and store about you. Through a single request, you can receive a copy of all your data.
Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or directly through the support team.
Right to Close Your Account
You may close your account at any time. Some information may need to be retained for a specified period for legal and regulatory reasons, but the remaining information will be deleted.
Right to Object to Processing
You have the right to opt out of marketing communications or certain types of profiling. In such cases, notify our support team and they will action it.
7. Data Retention Period
We do not retain any information longer than necessary. The retention period depends on the type of information and legal obligations.
- Active account information: for as long as the account remains active
- Financial transaction records: for the legally required period from the date of the last transaction
- Identity verification documents: retained for a specified period even after the account is closed
- Technical log information: generally up to 90 days
- Customer support communications: for a specified period from the date of contact
After the defined period, information is securely deleted or anonymized.
8. Protection of Minors
djbet strictly does not provide services to anyone under the age of 21. We verify age at registration and no one under 21 can register. If an account belonging to a minor is identified, it will be closed immediately and the related information will be deleted.
If a parent or legal guardian believes their minor child has attempted to use our platform, please notify our support team immediately.
9. Policy Changes and Updates
djbet may change or update this Privacy Policy from time to time. If changes are made, we will:
- Update the "Last Updated" date at the top of the page
- Display a notification on the platform for significant changes
- Notify you at your registered email address (if the change directly affects your rights)
Continued use of the platform after an update will be considered consent to the new Policy. We therefore recommend visiting this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team is ready to resolve any issue you may have.
Live Chat
Use our live chat for instant support in Bengali, available 24/7. This is the fastest way to reach us.
For detailed privacy-related requests, email us at: [email protected] — we generally respond within one business day.